FAQ

BEFORE you contact us, here are some answers to common questions :)

When will I receive my tracking number?

You will usually receive your tracking number within 1 to 2 days.

Why isn't my tracking number working?

It may take up to 5 days for your tracking number to activate once you receive it.

How fast is the delivery time?

A: Production usually takes 2–7 business days. Shipping times vary:

USA: 3–7 business days in most cases

International: 10–21 business days (can be longer due to customs).

Order Cancellations
Because all products are made to order, we cannot accept cancellations after an order has been placed. Please double-check your size, address, and details before checkout.

What is the exchange/return policy?

Q: Can I return or exchange my order?

As all DYMaison products are made to order, we do not accept returns, refunds, or exchanges for incorrect size selection, color preference, or change of mind.

Please review the size guide, product measurements, and product details carefully before placing your order.

If you experience a sizing issue, please contact us within 14 days of delivery. Any item considered for assistance must be unworn, unused, unwashed, and in its original condition. While we cannot guarantee refunds or exchanges for sizing issues, we will do our best to help find a suitable solution on a case-by-case basis.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery and provide clear photos of the issue. Once verified, we will provide a replacement or refund at no additional cost.

Q: What if my item arrives damaged or defective?
A: Depending on the case, you may request a replacement or store credit. Please note that acceptance of such requests is not guaranteed and will be reviewed case by case. While cancellations or returns are not available, in some cases we may provide a discount on your next purchase as a goodwill solution.